Refund & Shipping Policies

Shipping Policy:

Orders are fulfilled and shipped on Monday, Wednesday, and Friday. Products are shipped in a 3-Day Priority Package. You will receive an email with a shipping notice with tracking information. 

When placing an order, always verify the shipping address before checkout. Orders shipped to incorrectly submitted addresses are the responsibility of the buyer. Rooted Remedies is not responsible for items lost, stolen, or damaged during transit.


Refund Policy:

At this time, we do not offer returns, refunds, or exchanges.  All sales are final. We do want you to have a pleasant experience shopping with us. If an item arrives damaged, or if you have questions about your order, please email within three days of the item arriving and please submit a photo of the damaged parcel.