Frequently Asked Questions

How long will it take to receive my order?

We currently ship orders on Monday, Wednesday, Friday.
We use 3-day priority shipping with the USPS. 

Where do you ship?

 We ship nationally and internationally. Shipping rates vary; check your location requirements and custom details. 

If you live outside the U.S and are interested in  products, you can also reach out to us to discuss more info at

What is your refund policy?

We do not accept refunds. All sales are final.

How long will it take to receive my order?

We currently ship orders on Tuesdays and Fridays. We use 3-day priority shipping with the USPS. 

Can any of the products be used while pregnant or breastfeeding?

While our Home-Support line is typically considered okay for both breastfeeding and pregnancy, it’s important to always check with your doctor or provider before adding in any new supplements. 

What is the difference between the home support line and the practitioner line?

The home-use line is a lower potency line that was created for the general population. The practitioner line includes nosodes, isodes and higher potencies that require a practitioner for support.

How do I apply to utilize Rooted Remedies products with my clients?

If you are a certified health practitioner, Nurse, Naturopathic Doctor, etc., you can submit an application at the link here. You are also required to email a copy of your certifications/trainings as well. Once approved, you will get a welcome email with a zoom training, PDF’s, a private facebook group, ordering information and more.

What type of alcohol is used in your tintures?

Choosing a high quality alcohol was a top priority for us. We source 100 percent organic & grain-free vodka. This is made from organic cane sugar (as opposed to corn, which is a top allergen and often issue for our complex clients).

What if I am sensitive to alcohol used in most tinctures?

Our hope is by sourcing high quality vodka this lessens the chance for those who are very sensitive. Keep in mind, the amount of alcohol in a dose is minor. If you are still sensitive, you can “burn off” the alcohol by bringing to a boil 1 oz of water, add in the homeopathic dose, let sit 10 minutes and then take as usual.

How can I learn more about homeopathy and nosodes?

We are currently working on creating blog post breaking down both of these topics. In the meantime, check out our Instagram page for posts and highlights to learn more.

Do you offer a test kit of the products for those who use bio-resonance and/or muscle testing?

We have test kits available for affiliate practitioners. If you would like this information, please use your practitioner portal page to order, or reach out via email.